Job Vacancy for Service Coordinator

After 7 years, our lovely Service Coordinator, Karen is retiring, leaving us with a gaping hole in need of filling.  Do you know anyone or do you yourself think you might be interested in stepping into the breach?  The job is varied and involves meeting some lovely people.

Please peruse the details below and pass on the information as you see fit.  We look forward to hearing from you…..


110 hours per month, flexible. £14,892, (£21,693 per annum pro rata).

Milton Keynes Reader Service is a well established voluntary organisation, which provides a high quality personal and confidential reading, facilitation and transcription service to sight impaired people in Milton Keynes.

A vacancy has arisen for a person with a professional outlook to manage, co-ordinate and maintain our services.  Key aspects of the post will be to recruit, train and place volunteers, to maintain the audio recording service, and to market MKRS to new users, local organisations and potential funding bodies.

The successful applicant is likely to have a background in voluntary sector management, service development and information technology.  Communication skills will be essential, as will the ability to work independently.

Apply by sending a letter and CV to the address below, preferably by email.  The closing time and date for receipt of applications is noon Monday 9th July 2018.

Job Description

Job Title:                            Service Co-ordinator;          Location:                     Milton Keynes

Hours:    110 hours per month, flexible but likely to include some evening and weekend work.

Accountable to:    Chair of the MKRS Management Committee.

Role Summary:    To deliver, promote and develop the current high quality service offered to users and local organisations.

Key Responsibilities:

  • To manage the day-to-day administration and running of the Service and to supervise the work of a part-time assistant;
  • To co-ordinate and supervise volunteers’ activities, including maintaining the volunteer team, matching users and volunteers for all our services, visiting potential users of the services and maintaining accurate records;
  • To recruit and train volunteers, including the production of training materials and the organisation and delivery of courses;
  • To organize the AGM and annual volunteer/user support meetings;
  • To liaise with users, volunteers and outside organisations to promote the various aspects of the service, including establishing and maintaining contact with service users, monitoring and reviewing user satisfaction with the service, and acting as a spokesperson for the service to outside organisations and the media;
  • To manage all aspects of public relations including the production of press releases or articles for the media and publicity materials and maintenance and development of the website and social media accounts;
  • To organise the transcription and recording services; including training of volunteers to use the equipment, marking up materials for recording and formatting for computerized Braille production;
  • To manage MKRS materials and equipment;
  • To implement new services as identified by the Management Committee;
  • To work with the Management Committee to identify sources of funding, and to prepare and submit applications for funding;
  • To compile regular reports for the Management Committee on Reader Service activities;
  • To monitor and manage volunteer expenses;
  • To deal with invoicing for commercial work done;
  • Any other duties as may be required from time to time.

This job description may be subject to review over time in consultation with the post holder.  The post-holder is appointed subject to satisfactory outcome of enhanced DBS checking and receipt of satisfactory references. This is required because of the sensitive and confidential nature of the service and our work with vulnerable adults.

Service Coordinator – Person Specification


  1. You should be able to demonstrate several years experience of working in a professional environment and using IT in administrative and wider communication processes;
  2. You should possess the ability to work flexibly and independently, managing the competing priorities of maintaining a regular office presence, working with the Management Committee, making home visits to match new service users to volunteers and networking with other agencies and organisations;
  3. You should have a proven ability to work in an organised manner maintaining administrative processes and co-ordinating service users and volunteers in a timely and confidential manner;
  4. You will need strong communication and interpersonal skills including ability to work in a confidential and professional way with service users and volunteers;
  5. You should have experience of planning and delivering training programmes;
  6. You should understand the communication challenges facing sight impaired and disabled service users and the key role of MKRS in meeting those challenges;
  7. You will need to develop the ability to use, manage and understand the principles and scope of digital audio recording and other computer related equipment;
  8. You will need to demonstrate an ability to undertake and maintain organised record keeping processes and reporting of MKRS activities, including service and volunteer matches, recruitment of new volunteers, level of support to service users and other key developments to the Management Committee on a regular basis;
  9. You should possess proven experience and understanding of the importance of robust administration including liaising with the treasurer on financial matters.


  1. Ability to write clearly and manage the press/public relations and marketing roles on behalf of the Chair MKRS;
  2. Experience of managing specific service development projects;
  3. Experience of successful fund-raising including grant application processes in the context of funding a voluntary sector charity.

This is an exciting opportunity for the right person, so please consider if you or someone you know may be interested.  We look forward to hearing from you on the office number 01908 231123, via email or post: Margaret Powell House, 403 Midsummer Boulevard, Milton Keynes.  MK9 3BN.